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Shipping Australia-Wide ➜
Shipping Australia-Wide ➜

FAQ

  • How much is shipping?
  • How long will it take to get my order?
  • What couriers do you use?
  • Can I track my order?
  • What countries do you ship to?
  • Are you based in Australia?
  • Are your products in stock in Australia?
  • Is there a discount applied when I buy my electrolytes through Auto Delivery?
  • What frequencies are available to choose from?
  • How do I figure out the right frequency for my Auto Delivery?
  • Will you always have my products in stock?
  • Am I locked into Auto Delivery?
  • Can I pause my Auto Delivery
  • When will Re Lytes be back in stock?
  • When will LMNT be back in stock?
  • Do you sell gift vouchers?

Shipping

How much is shipping?

AU Shipping Rates

Australia Post

Standard = $10
Rural = $13
Remote = $18

Express Post

Standard = $15
Rural = $20
Remote = $30

 

New Zealand Shipping Rates

  • NZ-wide  = $20

Please note, we are unable to ship LMNT to NZ 

How long will it take to get my order?

We endeavour to ship all orders within 48 hours. We ship every weekday. 

We ship with Australia Post. Below are their estimated delivery times.

1 to 2 business days: NSW, ACT, VIC

2 to 5 business days: South QLD

3 to 5 business days: TAS

4 to 7 business days: North QLD

5 to 9 business days: NT, WA

We also offer Express shipping if you're in a rush.

All times are estimated. Your delivery may take longer to arrive.

 

What couriers do you use?

We ship with Australia Post
Australia Post Camberwell North | Camberwell Shopping

Can I track my order?

Yes, we will send you tracking details via email. 

What countries do you ship to?

We ship to Australia and New Zealand.

About LYTES

Are you based in Australia?

Yes, we're based in Wollongong NSW and all our products are shipped directly from our warehouse. 

Are your products in stock in Australia?

Yes! If a product shows as in stock, then it's in stock, ready to ship from our NSW warehouse

About Auto Delivery

Is there a discount applied when I buy my electrolytes through Auto Delivery?

Yes! You can save 5% off on participating brands. 

What frequencies are available to choose from?

You can choose to have your electrolyes delivered every 1, 2 or 3 months.

How do I figure out the right frequency for my Auto Delivery?

If you've ordered with us before, check your order history. This should give you an accurate look at how often you have been purchasing your electrolytes..

Will you always have my products in stock?

Auto Delivery customers get inventory priority - this means our operations and warehouse prioritise stock of our Auto Delivery orders over once-off orders.

In the rare event that your electrolytes are to available we will work hard with our suppliers to get this to you as quickly as possible.

Am I locked into Auto Delivery?

No, not at all. You can choose to cancel at any time, at no cost.

Can I pause my Auto Delivery

Yes, you can pause from your Auto Delivery page or just send us an email. 

Re Lytes

When will Re Lytes be back in stock?

We're expecting delivery in the next 2-4 weeks.  You can receive an alert as soon as we have stock by clicking on the "Notify my when available button" on the product page.

LMNT

When will LMNT be back in stock?

We usually receive delivery every 2-4 weeks.  You can receive an alert as soon as we have stock by clicking on the "Notify my when available button" on the product page.

Misc

Do you sell gift vouchers?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20 or $50.  Buy Now